1. ACCEPTANCE OF TERMS: By submitting your activation payment, scheduling your onboarding call, or using the services provided by Virtual Maintenance Partner ("Partner"), you ("Client") agree to be bound by these Terms of Service ("Agreement").
2. SCOPE OF SERVICE: The Partner agrees to provide a comprehensive maintenance coordination service ("The Virtual Maintenance Dept. Package").
This includes:
• 24/7 Automated System: 24/7/365 intake monitoring, automated triage, and immediate multi-channel emergency vendor notification.
• Dedicated Human Partner: A dedicated specialist (Nash) to handle non-emergency coordination, vendor quote management, and tenant communication during business hours.
• Reporting & Strategy: Daily "End of Day" summary reports and monthly strategic catch-up calls.
• Onboarding: Complete onboarding and documentation of the Client's vendor list.
3. SERVICE GUIDELINES & FAIR USE: This service package is designed for portfolios of up to 125 units.
• Workflow Guideline: The flat-fee pricing includes a generous guideline of up to 100 maintenance workflows per month.
• Overage Policy: We do not charge automatic or surprise overage fees. If the Client consistently exceeds this guideline, the Partner will initiate a discussion during the monthly strategy call to determine an appropriate plan adjustment.
4. FEES AND PAYMENT
• Service Fee: $1,299.00 USD per month.
• Billing: Fees are billed monthly in advance. The first month's payment is due immediately to activate the service.
• No Setup Fees: There are no setup or onboarding fees.
5. TERM AND CANCELLATION
• Term: This Agreement is month-to-month.
• Cancellation: Either party may terminate this Agreement with 30 days' written notice.
• Effect of Cancellation: The Agreement remains active and billable for the 30-day notice period. Any scheduled payments falling within this 30-day window remain due.
6. 30-DAY PERFORMANCE GUARANTEE:
• We stand behind our service. During the first 30 days, the Partner will conduct proactive weekly check-ins to ensure alignment.
• If the Client is not satisfied with the service standards after the first 30 days, the Client's second month (Month 2) of service will be provided free of charge.
7. CLIENT RESPONSIBILITIES: To ensure successful service delivery, the Client agrees to:
• Provide the Partner with user login access to the Client’s property management software.
• Provide a current and accurate list of preferred vendors.
8. CONFIDENTIALITY: Both parties agree to maintain strict confidentiality regarding all non-public information, including but not limited to tenant data, vendor contact information, and internal business processes.
9. LIMITATION OF LIABILITY: The Partner acts as a coordination and dispatch service. The Partner is not a licensed contractor and is not responsible for the quality of work performed by third-party vendors, nor for any damages caused by tenants or vendors.